It’s one of the more popular stories. “My computer is slow and ads keep popping up what do I do?” My first suggestion would be to get a professional computer technician. Especially if you are just a normal computer user that just wants to be able to use their computer.
There actually are a few different things that you can do. Whether you do them yourself or seek out help is up to you.
- Check For Rootkits
- Use an Outside Virus Program
- Try Cleaning Your Browser
These are just a few things that may help get things under control. The truth is that it is doubtful that you are going to prevent yourself from ending up in the same place in weeks or months. The real problem is that simply picking out a computer tech from Google or taking your computer into Best Buy or other big chain store probably isn’t going to give you the solution you are looking for. It’s more likely it’s just going to cost you a lot of money and make things worse.
First Things First | Kill Unwanted Processes
There are little programs that like to run in the background who’s purpose is to prevent antivirus and cleaning programs from detecting and removing viruses and malware. If these aren’t stopped then chances are that you will not get the real annoyances removed. If they aren’t removed you will end up with problems again rather quickly. Fortunately there is a utility available called rkill. You can download rkill for free at Bleeping Computer. Once you have downloaded rkill move or copy it to your desktop. Run it and wait for it to finish.
The next step is to check for a particular nasty threat called Poweliks.A. Luckily Eset provides a free cleaner. When the cleaner is completed move on to the next step if it wasn’t found or restart your computer if it was. Don’t forget if you have to restart your computer it is important that you run rkill again. Once it has completed move on to the next step of checking for and removing Rootkits.
Check For Rootkits
So what is a rootkit? It is a little piece of code or program that loads before anything else does. The are difficult to detect and even more so to get rid of. Luckily there are tools that are designed specifically to find them. While other programs are adapting the ability it is still better to get one that is designed specifically for the job.
Keep in mind that this is a quick fix. It is not as thorough as a computer technician or Your PC Helper goes through. Download TDSSKILLER by Kaspersky. You can go directly to Kaspersky, sign up for their news letter and get it or follow the link and grab it from Bleeping Computer Bleeping Computer is also an excellent place to receive free advice for getting rid of malware if you are the do it yourself type.
Once you have downloaded TDSSKILLER copy or move it to your desktop and run it. If it does find rootkits then reboot your computer. Run rkill again and once it has completed run tdsskiller again. Once you can run tdsskiller without it finding any threats you are safe to move onto the next step of scanning for viruses and possibly unwanted programs.
Scanning for Viruses | Malware and PuPs
The next step is to run an antivirus program that is different than the one you have installed. After all if you are here it didn’t find the threats in the first place or has been compromised some how. The free scanner I recommend is Eset’s Free Online Scanner
Follow the prompts and choose the scanning options that you want. I do recommend selecting the search for unwanted or dangerous programs. Many of your problems are likely caused by an installation program that has added other programs without your permission.
Once the scan has completed, this may be quite a while depending on your computer, decide whether to remove Eset and delete any quarantined threats. The next step deals more specifically with Malware | Adware and cleaning your browsers of any unwanted extensions.
Checking For Malware and Adware
There are two programs that are the best at detecting and removing malware and adware. They are Malwarebytes and Emsisoft Emergency Kit. I recommend using them both to best check for and remove any annoyances and threats. Once you have completed this step it is time to check and clean your browsers like Chrome, Internet Explorer, and Firefox for unwanted additions that may be causing you problems.
Browser and Task Cleaners For the Finish
There are two cleaners that I recommend in order to finish the cleaning process. The first one is called “Junk Removal Tool” or JRT. ADWCleaner is the second program I recommend. These two programs scan background areas and registry areas for stragglers and extensions.
If any are found they are removed to help make your computer run the way that you expect it to. Really the way that you need it to. It doesn’t matter whether your computer is strictly for recreation, staying in touch with family, or running a small business. It is just important to you as to anyone else that your computer runs like it is supposed to and these steps will help make sure it does just that.
It is still recommended that you have an actual computer technician that is experienced with malware and viruses help you. The above steps go a long way to getting you back to normal but there may be more steps necessary. Having a PC Helper help you remotely is only $52 for non-members. You may want to give it some thought.
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