Have You Rebooted Your Computer and Other Annoying Questions

Yes it’s one of the most annoying  question you are going to be asked whenever you talk to most computer techs. There are several other questions and requests you are likely to get when ever you are talking to computer support too. Why?

The other day I received a call from one of my annual members. He said that he needed help with his printer. It had suddenly stopped printing. He had called a friend and they couldn’t get it to work. He said that his friend had wanted him to call HP (the manufacturer of the printer) but he figured he would call me instead.

Calling Tech  Support For Help

toadily insane If he had called HP support here’s what probably would have happened:

  • Install Uninstall Drivers and Software
  • Unplug and Plug Back In Printer
  • Factory Reset Printer(losing any settings including wireless)
  • Reboot the Computer

Really the order  of  the above list would depend on who it was you ended up getting on the phone when you called HP. Maybe you would have gotten hold of someone that did it right. The very first thing I did was reboot the computer. After that the world was right again and the computer and printer were once again talking.

HP support had all of the steps right but usually the come in the wrong order. Sometimes computers start getting confused or programs get stuck. There are thousands of different reasons it happens but all that matters is that it does. Before getting into the more labor intensive and time consuming tasks restarting your computer is always best to try first.

I Need You To Plug Your Computer Directly Into the Modem

Another annoying request that is made whenever there is an Internet connection problem is to connect your computer directly to your modem. How many times have people ended up on the floor crawling under the computer desk trying to get that network cable to their modem.

Why is this one of the first requests that tech support always makes? Your router is actually just a miniature computer inside of a plastic box. Just like a computer sometimes things go wonky and they can be the center of all of your problems. In other words your Internet works fine but your router has stopped talking to your modem.

Before crawling into contorted positions under the desk trying to get that network cable in or out of the back of your computer try unplugging your router for about 10 seconds and plugging it back in. Usually when you reset your router and modem Internet connections have a habit of being right as rain again.

Hopefully There’s Not a Next Time But If There Is

Hopefully everything stays working the way that it is supposed to. If you do have to call tech support for help again understand why you are asked to do some of the things that you are. Hopefully you get someone that does them in the right order so you don’t have to do anymore work than you have to and don’t go totally insane in the process.

You may even try PC Helper 123 it never hurts having a PC Helper around. It could end up saving you hours of frustration and that’s never a bad thing is it?

 

The following two tabs change content below.
Brad is a true PC Helper. Having worked on computers since 1988 he's not only experienced at what he does but puts the computer owner above all else. Owning a computer should be a fun and a safe experience. That is the whole mission of the PC Helper program, taking care of you and your computer.

Author: pchelper

Brad is a true PC Helper. Having worked on computers since 1988 he's not only experienced at what he does but puts the computer owner above all else. Owning a computer should be a fun and a safe experience. That is the whole mission of the PC Helper program, taking care of you and your computer.

Leave a Reply

Your email address will not be published. Required fields are marked *