Before going any further I would first suggest you to try the steps found in the “Just Set Up Outlook and It Sends But Won’t Receive mail | Help” article. It is safe to click on the link. It will open in a new Tab so that you won’t lose your place here. If the quick fix did not solve your problem with Outlook then following the steps below hopefully will.
There are several different reasons why Microsoft Outlook may not work correctly. There is no way to cover them all in a single article. I am attempting to discuss the most common ones here. Hopefully one of these solutions will solve your problem.
The Annoying Technician Questions Sometimes Work
Everyone who has talked to a computer technician has been asked to perform annoying and seemingly condescending procedures. One of the most annoying requests is to restart your computer. Restarting your computer may seem like a futile request but all to many times it actually works.
Shutdown All Programs Properly and Shut Down Your Computer
- Close any open programs that you have making sure to save unsaved work and bookmark any websites you want to easily return to.
- Be sure to properly close Microsoft Outlook. This step is very important.
- Once you have performed the above procedures choose the “Shut Down” option in your “Start” or “Power” menu.
- Once the computer has completely shutdown restart your computer normally.
- Once the computer has completely restarted (everything has loaded) open Microsoft Outlook.
- Send a test e-mail to verify whether the problem still exists.
If the Problem Still Exists Verify That You Have entered your username and password correctly and make sure the Caps Lock isn’t on
Different companies and email servers have different methods and rules. Some companies require a username to be your e-mail address for example. While other companies use a simple username. The server name and port number used for email is often different depending on the company that is providing your email service. Verify what information and login procedures should be used with your provider.
Create a New Outlook Profile and Put the Information In Again
Close Outlook and wait for it to completely shut down. Outlook has it’s own profile management system. Type “profile” into the search bar and choose the Mail (Microsoft Outlook..) option from the list. The option displayed is from a Windows 7 computer. The results will appear similar in all versions of Windows.
Once you open the Mail profile a box will appear giving you the ability to access different parts of Outlook. The bottom selection is “Show Profiles”. This area will allow you to create multiple profiles for Outlook. It is important that you have remembered to close the Outlook program prior to continuing this step.
Creating a new profile and instructing Outlook to “Always use this profile” you are tell Outlook to start a new email environment. This new profile is very similar to the profile setup on a computer. You can have different profiles set up for different users. This also gives us the opportunity to bypass a possibly broken or corrupt Outlook profile. Setting up this new profile may fix any problems you may be experiencing with your Outlook account like sending but not receiving email.
Set Up a New User Profile On Your Computer
In some cases people that have created a new User Profile on their computer have ended up with a working Outlook. There are several possibilities of why this works. These possibilities go from corrupt user profile to malware and adware. If creating a new profile worked for you I would consider transferring the files and pictures from your old profile to the new one. Make this new profile your permanent profile. It is also a good idea to check further into the possibility of existing malware on your computer by following the steps found here. It may not be a bad idea to have a PC Helper provide you with some assistance.
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