Sometimes even though your computer is in good working order things just don’t work the way they are supposed to. The smallest thing can cause a wonky moment. When these moments show themselves it is great to be able to find a fairly easy fix to get them cleared up fast.
One wonky thing that shows itself from time to time is when a print job is sent to the Printer QUE but doesn’t make it all the way to the printer completely. There are a number of reasons that these types of things happen that are less than catastrophic problems. In other words once in a blue moon something just doesn’t go right and once fixed is just that, fixed.
Clearing a Failed Print Job That Won’t Delete From The Printer QUE
One of the more common problems like this is the failed print job that won’t delete from the Printer QUE. It’s a rarity really, most of the time when you double click the little printer and tell the print job to delete it is gone after a few moments. When it doesn’t and you sit there looking at a “Deleting” message or get the “Failed” message knowing what to do next may just be the difference between getting that document printed like you need it to be or sitting there wondering what now.
It is possible to manually delete print jobs that get stuck in the QUE. To do this it is necessary to open the Services control area. The easiest way to do this is to type “services.msc” in the search bar. In Windows 7 and earlier this is done by clicking the start button. In Windows 10 this is often next to the Windows button.
Once you see the Services selection listed click it to open the Services Control Center. In this are you see a list of all the services that are at some point and time running in the background in order to allow programs and devices to work. For this problem to be solved the Printer Spooler service must be stopped.
To stop the Printer Spooler service you need to scroll through the list of services until you locate the one named Print Spooler. Once you have found it click to select it then right click to open the context menu. Locate “Stop” in the menu and click on it to stop the service.
Once the service is stopped you can now manually delete any print jobs that may be stuck in the Printer QUE. These jobs are located in the PRINTERS directory at
Almost all computers have the Windows directory located on the C:\ drive but to be on the safe side we are using the %windir% which will take us to the Windows Directory no matter where it is located. The easiest way to get there is to copy and paste or manually type the command in the search bar and it will appear in the list for you to click. If you aren’t familiar with how to use the search bar you can also press the Windows + R keys on the keyboard to bring up the “Run” box and you can copy and paste or type the above command press enter and the PRINTERS directory will open.
Delete any files located in the c:\windows\System32\spool\PRINTERS directory and your Printer QUE is now empty. To be able to use the printer and continue all that is left to do is start the Printer Spooler service that you stopped. Once the service has been restarted printer your document and the world should be right once again. If you think that this is what needs to be done in order to take care of your problem but you don’t feel comfortable doing it yourself please get a PC Helper to take care of it for you.
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