Help Windows 10 Won’t Shut Down What Do I Do

So Windows 10 won’t shut down and you don’t know what to do about it. To shut the computer all the way off you have to hold the power button in. This is not good of course Windows 10 should be shutting down all the way. Hopefully we can find way to fix the problem and make the Microsoft world right again.

When Windows doesn’t shut down all of the way that means there are one of two things going on. In some cases Windows has a lot of things it has to do. If this is the case it is easy to tell. Most computers have a hard drive light. This hard drive light will be blinking or constantly on letting you know that Windows is actually working. If your particular computer does not have a hard drive light you can use the Resource Monitor to check for activity. When there is hard drive activity it is almost always best to let Windows complete whatever it is doing. In other cases there is some type of issue going on with Windows that is preventing it from shutting down. This can be anything from corrupt uploads, malware even wrong or corrupt drivers.

Windows Has Been Shutting Down Forever and Won’t Finish

There are exceptions to every rule. When Windows has been shutting down for an extremely long time and it is still shutting down it is time to intervene. A really long time has different definitions for different people. In this case a really long time means longer an hour or longer. I have purposely made this a long period of time since there is no certain computer type. This amount of time will fluctuate depending on the resources of the computer.

Since enough time had been given to make sure that Windows has had adequate time to perform whatever background tasks may have been running.  It is time to intervene. Hold the power button in until the computer shuts all of the way down. Once the computer has been turned completely off restart the computer.

Check For Malware On Your Computer

Since 1 in 3 computers are infected with some type of malware it is best to first check for malware. Running a scan with your existing antivirus is not a way to check for malware. After all, if your computer does have malware on it then your existing antivirus hasn’t found it up to this point. It is best to follow this method and check for malware beyond your existing antivirus protection.

Malware can cause all types of havoc to a Windows system. System files become corrupt or missing completely and components of Windows start acting erratically. These types of problems will branch out to other Windows components causing poor performance and yes, a Windows computer that will not shut down completely. Luckily there are tools within Windows to help repair this type of damage once the malware has been identified and removed.

Repairing Windows Components Making Windows Work Again

Using the tools that are built into Windows will allow Windows to check and repair itself. There are several tools inside of Windows and available for free from Microsoft that will help with a Windows computer that is not quite behaving.

  • System File Check (SFC)
  • DISM
  • Windows Update Diagnostic

Keep in mind this is a very short list of Windows repairs. In a lot of situations this may help take care of your problem. If you feel that your problem is more complicated or you do not want to attempt the repairs yourself you can have your PC Helper evaluate your computer’s condition and apply the necessary fixes for you. If you are a non-member the charge is only $52 for a remote computer session.

Using the System File Check (SFC)

Run CMD as AdminThe system file check has been in Windows since Windows XP. It is more effective in the later versions of Windows. In order to perform a system file check, open an elevated command prompt and type “sfc /scannow” at the prompt. It must be a command prompt that has been elevated to Administrator access level.

SFC Scannow Command PromptThis process scans key system files checking for missing or corrupt files that are important for the Windows system to run correctly. If corruption is found you will receive a message that corrupt files have been found and whether Windows was able to fix the corruption or not. Once the process has completed restarting the computer is necessary for any fixes to take place. In the event that corruption was found and Windows states it cannot fix the corruption, restarting your computer and running the process again may work. For those running Windows 8.1 and Windows 10 an additional tool is available that may help with corrupt files.

Using DISM To Fix a Corrupt Windows System

There is a command available called DISM. DISM stands for “Deployment Image Servicing and Management” In a case where Windows has become unstable or corrupt the DISM can be used to help repair the problem. If the SFC command found corruption but was unable to repair it then using DISM may help fix the problem.

The DISM command works in a similar way that the SFC command does in that you open an elevated command prompt and type a command at the prompt. The command that I am going to introduce here is the clean up image and restore health command. Type the following at the command prompt and press enter.

“DISM /Online /Cleanup-Image /RestoreHealth”

This will start a scan process that will clean up and restore the health of the Windows image stored on your computer. This process may take a while and it may seem as though it isn’t working. Please allow it time to perform it’s function completely. Once the process has completed successfully restart your computer system. If the SFC scan had found corruption it is now a good time to re-run the SFC scan process and check to see whether this corrected the problem.

Using The Windows Update Diagnostic

Microsoft has made a utility available that will test and reset the Windows Update component. Windows Update can contribute to many different types of Windows issues. Especially since those updates that have been created to fix Windows problems may not be getting properly installed. You can download the Windows Update Diagnostic Utility from Microsoft.

One Of These Windows Fixes Or a Combination Of These Fixes May Help

Keep in mind that one fix may not fix your problem. It is common for several fixes to have to be applied to a Windows computer in order to fix an issue. Performing several safe procedures that help stabilize or repair a Windows system may be what is required to allow your computer to return to the way you remember.

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Brad is a true PC Helper. Having worked on computers since 1988 he's not only experienced at what he does but puts the computer owner above all else. Owning a computer should be a fun and a safe experience. That is the whole mission of the PC Helper program, taking care of you and your computer.

Author: pchelper

Brad is a true PC Helper. Having worked on computers since 1988 he's not only experienced at what he does but puts the computer owner above all else. Owning a computer should be a fun and a safe experience. That is the whole mission of the PC Helper program, taking care of you and your computer.

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