What do you do when your computer will not connect to the Internet? Normally the first thing is to call your Internet provider. What do you do when all of your devices except the computer will connect to the Internet? The phone call to your Internet provider will likely only add to your frustration.
There are two primary ways that a computer connects to the Internet. The most popular way today is wireless. Many still use the old trusted method of using an Ethernet or hard wired connection at the office or at home. Ethernet offers a plug and play type of Internet connection. There are few things that can go wrong.
What To Do When Your Hard Wired Internet Connection Doesn’t Work
The Ethernet cable offers a secure way of connecting to an Internet connection. The plug and play style of the Ethernet connection makes this the easiest to deal with. Once the Ethernet cable is connected to the modem or router the connection is always on.
Troubleshooting an Ethernet connection to the Internet is either easy or difficult. There are only a limited number of reasons that the Internet connection will not work.
- Modem/Router needs restarted
- Internet Provider Outage
- Ethernet cable connection not seated
- Bad Ethernet Port
- Computer Needs Restarted
- Ethernet Driver Issues
- Windows Issues
These are the most common reasons that an Ethernet connection does not allow you to access the Internet. The best way of determining what problem(s) may exist is to follow an easiest and cheapest to more complicated expensive path. That is, start with the methods that cost no money to fix and that take the least amount of time.
When faced with a computer that uses an Ethernet cable first step is to make sure that your Internet provider isn’t currently having issues.
Step 1: Check the lights
In most cases there is a light that represents the Internet connection. If this light is steady off then your Service provider may be experiencing a problem. Unplug the modem/router for 10 seconds and plug it back in. Wait to see if all of the lights come on. If you are still experiencing lights not coming on contact your Internet Service Provider.
Step 2: Confused Windows Computer
Sometimes Windows can become confused. This is especially common when new updates have been downloaded and partially installed. Restarting your computer may fix your Internet connection problem.
Step 3: Reseat Your Ethernet Cable
The Ethernet cable plugs may become loose over time. This may also allow dust to interfere with connections. Unplugging your Ethernet cable on both your computer and modem and then plugging them back in may help solve this problem. While you have the Ethernet cable unplugged it may also be a good idea to try another Ethernet port on your modem or router.
Step 4: Reinstall Ethernet Network Drivers
Type “Device Manager” in the search bar. Click on the Device Manager selection and locate the “Network Adaptors” area and click the little arrow to the left so the list of devices is displayed. Select the Ethernet network driver and right click. This will display the option to “Uninstall” the device driver. When the Confirmation box appears make sure that the “Delete the driver software for this device” check box option IS NOT checked. After making sure that the uninstall the software option is unchecked click on OK. Once the device has been uninstalled restart your computer and Windows will reinstall the driver automatically.
These Things Didn’t Fix It What’s Left
If you have tried all of the steps above and you are still not able to get your computer to connect to the Internet then there are a few more things that you may want to check. First, is your computer the only device not able to connect to the Internet. In some situations devices are able to connect wireless and work as they are supposed to. If this is the case then it may be that the
- Ethernet cable has gone bad and needs replaced
- Ethernet controller in your computer has problems or is damaged
- Ethernet ports on your modem/router have been damaged (Electrical Surge)
- Malware on your computer is denying Internet access
- The Firewall or Antivirus has Internet access turned off
These are just some of the other things to check if you have not been able to fix the problem yet. If you are still experiencing problems a PC Helper may be able to offer insight on how to get you back online.